Frequently Asked Question
How can you help?
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What is a return policy?
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What payment methods do you accept?
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Do you sell gift cards?
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Submit a task
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Send message
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Trusted experience
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Frequently Asked Questions
At Samudrika Silvers, we want your shopping experience to be smooth, secure, and delightful. Below are answers to common questions regarding ordering, shipping, returns, and product care. If you still need assistance, feel free to contact our support team — we’re always happy to help!
We bring over 60+ years of jewelry heritage through Kalyani Covering, offering premium handcrafted silver jewelry made with precision, quality, and elegance. Each piece is thoughtfully designed and inspected before shipment.
Yes. We provide pure premium-quality silver jewelry crafted with skilled artisanship. Every product reflects our commitment to excellence and trust.
Within India: 1–2 working days processing + 1–5 days delivery
International: 12–15 working days (excluding customs clearance time)
Tracking details will be shared once dispatched.
Yes, we ship internationally to select countries. Please note:
Minimum order: ₹2000 – ₹3000
Customs/import duty, if applicable, must be paid by the customer
Returns/exchanges are accepted only if:
✅ Wrong product received
✅ Product damaged in transit
📌 Unpacking video & photos must be shared within 8 hours of delivery.Used items or products without original packaging are not eligible.
We do not offer returns/exchanges for size issues.
Please refer to product sizing details before purchasing. Our team can guide you if needed.
Refunds are not issued.
However, we offer:Store credit / discount coupon
Valid for 30 days
We accept:
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Credit/Debit Cards
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UPI / Net Banking
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Wallets
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Bank Transfer (in select cases)
All payments are processed securely.
Yes! We accept custom design requests.
Note:
Minimum order quantity applies
Mold/design charge may be applicable
Get in touch with us for custom orders.
For long-lasting shine:
Store in ziplock pouch & airtight box
Avoid water, perfumes, sprays & chemicals
Wear after makeup
Handle stone jewelry gently
