Introduction
Welcome to Samudrika Silvers. By browsing, shopping, or accessing our website, you agree to comply with and be bound by these Terms & Conditions. These terms, along with our Privacy Policy, govern your relationship with our brand and outline your rights and responsibilities when using our services.
Acceptance of Terms
By using our website, placing an order, or interacting with our services, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with any part of this policy, please refrain from using our website and services.
Order Acceptance and Cancellation
All orders placed with us are subject to acceptance. Samudrika Silvers reserves the right to cancel an order at any time under circumstances such as stock unavailability, pricing or listing errors, incomplete or fraudulent customer information, unsuccessful payment processing, or unforeseen supply chain issues. Customers may request order cancellation through our official support channels before dispatch, however cancellations are not guaranteed once the order has been processed. Please note that international orders cannot be cancelled under any circumstances.
Product Details & Pricing
We make every effort to provide accurate product descriptions, pricing details, and images. However, variations may occur, especially as our products are handcrafted. Prices are subject to change without prior notice. Silver weight may vary slightly due to manufacturing processes, with a permissible tolerance of up to two percent. Any applicable taxes and making charges will be included in the final invoice.
Payment Terms
Payment must be completed at the time of purchase using one of the accepted payment methods displayed at checkout. If a payment fails or remains incomplete, the order may be cancelled automatically. We reserve the right to refuse service to any customer suspected of fraudulent activity.
Shipping & Delivery
We process orders as quickly as possible. Domestic orders are usually dispatched within one to two working days, while international orders may require additional time for processing. Delivery timelines depend on the destination, courier service, and customs clearance for international shipments. Once dispatched, shipments are handled by third-party couriers, and delivery delays or customs clearance timelines are beyond our control.
Returns, Exchanges & Refunds
We take great care to inspect every product prior to shipment. Due to the handcrafted nature of our jewelry, slight variations in stones, polish, and design are natural and not considered defects. Returns or exchanges are accepted only in cases where the product received is incorrect or damaged during transit. Any such concerns must be reported within 8 hours of delivery along with an unboxing video and photographs. Products that show signs of use, wear, or missing packaging will not be eligible for return or replacement. Refunds are not provided; instead, customers may receive a store credit valid for a limited period. Returns are strictly not allowed for international orders.
Intellectual Property
All content, designs, logos, product images, and material displayed on our website are the sole property of Samudrika Silvers or its licensors. No content may be copied, reproduced, or used without prior written permission.
Limitation of Liability
Samudrika Silvers is not responsible for any direct or indirect loss resulting from the use of our website, delays in shipping, customs duties, or product variations. Once dispatched, the responsibility for international shipments lies with the logistics provider, and we are not liable for customs delays or overseas parcel issues.
Modifications to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be published on this page and considered effective immediately upon posting. Continued use of our website after changes indicates acceptance of the revised terms.
Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes arising in connection with our services or policies shall be subject to the jurisdiction of the courts located in Trichy, Tamil Nadu.
Contact Information
For questions or concerns regarding these Terms & Conditions, you may contact us at:
Email: Support@samudrikasilvers.com
Phone: +91 89259 10674
Location: Trichy, Tamil Nadu, India
